SPECIFICATIONS

About FAQ:

1. Q: Are you a factory for make brushes?

A: Yes, all brushes are our own design, our own mark, and if you want to custom your own brand brush, please send us your details.

2. Q: I dont receive my packages, what should I do?

A: Pls contact with us through Aliexpress message firstly.We will help you and arrange inspection our processing link. At the same time, you need to check your shipping address and whether the payment is successful. Also if you are convenient, pls check with the post office nearby.

3. Q: Can you sell wholesale price?

A: Yes,if your order above 20 sets one time.You can contact with us.

4. Q: What should I do when I receive a product?

A: Please check carefully whether the received product is same as what you ordered. If you receive a wrong product, damaged product, or partial shipment of your order, please immediately contact the store to obtain after-sales support. We apologize for the inconvenience to you in case anything happens like this.

5. Q: What should I do when there is a quality problem of the product?

A: Whether you use Urban Face products first time, you will face the following condition: there will be some hair loss when you first time wash the makeup brush. This is normal phenomenon. Because all our brush models are made by hand. However, if this situation continues during the subsequent use, then it is a quality problem. Please contact the seller or Urban Face company after-sales customer service.